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Shipping & Returns

Shipping Information ...

Within the UK, we will send all itemsby Courier, by First Class Signed For Recorded Delivery or ParcelForce 48 and a proof of delivery obtained. For all items, a signature will be required and this should be remembered when assiging a delivery address. Unless otherwise stated in the item decsription, shipping is charged at a rate of £3.75 for all items up to 500g, £5.50 up to 1kg, £8.00 up to 10kg, £9.00 up to 30kg and then £10 for every additional 20kg unless they are going to Northern Ireland or the Highlands and Islands in which case a surcharge of £10 is charged on all items over £1kg.
 
Delivery times may very and you should allow a maximum of 21 days from the time we told you that your item had been sent out. If your item(s) arrive in a poor condition or are missing, you must tell us within 3 days. We will contact the carrier and do what we can to fix the problem. This may include sending out a replacement, making a partial refund or refunding your payment in full. Any refund will only be made after the carrier has completed their investigation.
 
We will send your item to the delivery address given when you order. If you don’t give us a delivery address then your purchase will be sent to the billing address. Once an item has been sent out, a fee of £12.50 must be paid for an item to be re-directed to an alternative address and this will be done only after the item has reached a depot or been returned to us.
 
If you are paying by PayPal, the item must be delivered to the address stated on the PayPal payment email. This address must be a PayPal 'Confimred / Validated' address within the UK
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